Return & Refund Policy

Effective Date: August 08, 2026

Thank you for shopping with SAS Tradeway. Customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before placing an order.

Return Eligibility

You may request a return if:

• You received the wrong product.
• You received a damaged or defective product.
• The product is significantly different from its description.
• The product is unused, unopened, and in its original packaging.

Return requests must be made within 7 days of receiving your order.

Non-Returnable Items

The following items cannot be returned:

• Used products
• Opened or damaged products caused by the customer
• Personal care or hygiene products (if opened)
• Customized or personalized products
• Clearance or sale items (unless damaged or incorrect)

Refund Policy

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If your refund is approved:

• Refunds will be processed within 5–10 business days.
• The refund will be issued using the original payment method whenever possible.
• If Cash on Delivery (COD) was used, the refund will be processed through a mutually agreed payment method.

Exchange Policy

We only replace products if they are:

• Damaged during delivery
• Defective
• Incorrectly delivered

Replacement requests must be submitted within 7 days of delivery.

Return Shipping

If the return is due to our mistake (wrong or damaged product), SAS Tradeway will cover the return shipping cost.

If the customer changes their mind or orders the wrong product, the customer will be responsible for the return shipping charges.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return if your order meets our return conditions.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

1. Contact us within 48 hours of receiving your parcel.
2. Share your Order Number.
3. Send clear photos of the product and packaging.
4. Our support team will review your request and provide a suitable solution.

How to Request a Return

To request a return or refund, please contact us with:

• Your Full Name
• Order Number
• Product Name
• Reason for Return
• Photos (if applicable)

Contact Us

SAS Tradeway

Website: https://sastradeway.com

Email: sas.myworks@gmail.com

Business Address:
I.I. Chundrigar Road
Karachi, Sindh 74000
Pakistan

Last Updated: August 08, 2026